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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Normally you can receive an order within 2-3 weeks. It takes around 9-12 days for tailoring and 2-4 days for expedited shipping.
Please check the Tailoring Time and Shipping Time on the product page if you want to know the details.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our colour charts online have been adjusted to display colour as close as possible to the colour of the actual fabrics. However, camera resolution and computer monitors can mean the colour may vary slightly between the photos and the actual fabric. Colours are subject to the actual dresses you get. We suggest you order a fabric swatch to view colours in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, colour swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about colour via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 14 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Finishing Your Design

This is a finished dress tailored and photographed by JJsHouse.com.au. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress #145305

Wedding Dresses

Reviews(12) Ask a question Chat now / Email us

AU$ 481.00
Buy 1 or more dresses, get 20% off accessories. Code: MIX20
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  • Custom Size

    Looking for a perfect fit? For an additional AU$34.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    For floor-length dresses in custom size, choose the extra length option to fit the height of your heels! i.e for 5 cm heels,select "+5 cm",for flats,please enter "+0"

    Measuring Guide
  • - +

Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible.

Made to order
Made to order
Tailoring Time: 15-18 days + Shipping Time: 3-6 Days * Expedited Shipping: 3-6 Days
* Standard Shipping: 5-8 Days
* Expedited Shipping: 3-6 days
* Standard Shipping: 5-8 days
* Super Saver Shipping: 10-15 days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

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Product Reviews

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Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)
Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)
Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)
Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)
Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)
Top Reviews Recent Reviews

Stunning!

This was the wedding dress of my dreams! I ordered it custom sized for me, and it still shipped fast! I was nervous it wouldn't fit right and I'd have to get additional alterations, but nope! It was perfect for me <3

Only downfall was sitting, as it felt a little constricting, but thankfully I didn't do a whole lot of that!

Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)
Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)

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At First I was scared!

I got the dress really fast after I had ordered it, and was nervous it was going to be packaged wrong or messed up. It was packaged well, and the fabric is really nice and heavy, definitely feels like a wedding dress. Stoked to wear it for my man!

Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)
Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)

Was This Review Helpful?

l was a little nervous to buy my wedding dress in this way but the dress is beautiful, l am so happy

Everything in this dress is amazing, such a goood quality , when you see the dress looks like a very expensive but in here is very affordable and believe me you are not going to regret. l compared my sizes with then size chart and were true, it fit me well.
Thanka Jj´s House

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As promised, this is how the dress looked. This dressed was shipped all the way to South Africa, Bloemfontein. Incredible!
Thank you again JJ's House!

Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)
Trumpet/Mermaid Off-the-Shoulder Sweep Train Tulle Wedding Dress (002145305)

Was This Review Helpful?

I ordered this dress from South Africa on the 17th of June and it arrived on the 12th of July at my door step. It came in a rather small box, and felt a bit heavy. When I opened it, it was extremely neatly folded in a zip bag. At first I got scared because the sleeves looked short, however I noticed it was turned inside out to protect the details of the lace.

I have to say, this dress looks absolutely stunning!!! I am very impressed and will be recommending this company to everyone!!! The quality of the dress is amazing and the fabric is also very strong. That dress fits like a glove and like I was born to wear it. I put my own custom measurements and thought I measured myself incorrectly, as I never took my hip measurement low enough, however it sits really well and I am really happy that I ordered it a bit smaller by the hips, as I want it to be very fitted. The bust part is slightly too big, however its nothing major at all and does not take away from the beauty of the dress!!! I only read the fine prints that there will not be a belt with the dress after I purchased it. However when I got the dress it looked so stunning that I even forgot about the belt.

With regards to the service I received, I always got updates about where the dress was currently sitting.

The dress arrived in Johannesburg and had to pay customs of R1,483.65, in order for them to release it and then it arrived the next day at 11:04 in the afternoon. So I am very happy with the speed in which the dress was delivered. My wedding will be on the 18th of August 2018, and I will definitely post pictures of how this dress looks on me.

If there are any South Africans who are wondering whether this company is reputable, my answer is most definitely!!! It was the best decision I ever made!! Thank you JJ's House!!! you got a very happy bride to be!;)

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Beautiful

Such a beautiful dress and such good quality for the price. I can't wait to wear my dress on my wedding day. Thank you JJsHouse for making such beautiful dresses at such an amazing price.

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I absolutely love my dress!!! It fits perfectly!!! I got customized to my size because I didn’t want to have to worry about getting it altered!! I don’t have to have any alterations!!! Im choosing a different belt to give it some bling!!! Over all I am completely satisfied with my wedding dress and I. Can’t wait to wear it!!! I will upload pics of my dress once I wear it!!! September hurry up!!!

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The dress is totally beautiful. I can't believe that it fits me perfectly! And the quality of the dress is also wonderful.

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Loved my dress ! It’s perfect I would look and look at reviews and I was super scared to buy it but I AM IN LOVE WITH JJSHOUSE.

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La robe est très belle mais est livrée sans la ceinture et je me pensais la recevoir je suis déçue car je trouve qu'elle apportait beaucoup à la robe.

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