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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Currently, you can receive an order within 2-3 weeks. Normally it takes 9-12 days for tailoring and 2-4 days for expedited shipping.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our colour charts online have been adjusted to display colour as close as possible to the colour of the actual fabrics. However, camera resolution and computer monitors can mean the colour may vary slightly between the photos and the actual fabric. Colours are subject to the actual dresses you get. We suggest you order a fabric swatch to view colours in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, colour swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about colour via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 7 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 7 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

Trumpet/Mermaid Scoop Neck Floor-Length Tulle Lace Wedding Dress
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Colour: As Picture
This is a finished dress tailored and photographed by JJsHouse.com.au. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Trumpet/Mermaid Scoop Neck Floor-Length Tulle Lace Wedding Dress #119797

Wedding Dresses

Reviews(20) Ask a question Chat now / Email us

AU$ 299.00 AU$839.00
  • Custom Size

    Looking for a perfect fit? For an additional AU$32.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    Measuring Guide
Made to order
Made to order
Tailoring Time: 15-18 days + Delivery Time: 3-6 Days * Expedited Shipping: 3-6 Days
* Standard Shipping: 5-8 Days
* Expedited Shipping: 3-6 days
* Standard Shipping: 5-8 days
* Super Saver Shipping: 10-15 days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

Worry-Free Returns
Worry-Free Returns are available for standard sizes within 7 days. Custom sizes are final sale. See Details

Description

Looking for the perfect fit? Compare your unique measurements with JJ's House's measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.

Product Code #119797 Silhouette Trumpet/Mermaid
Neckline Scoop Neck Length Floor-Length
Fabric Tulle, Lace Back Style Zipper Up
Fully Lined Yes Built-In Bra Yes
Boning Yes Shown Colour Other Colours
Size General, Plus Season Winter, Spring, Summer, Fall
Wedding Venues Hall Model Information Hight:5.6ft Bust:32in Waist:23in Hips:35in
Sleeves & Straps Cap Straps
The dress does not include any accessories in the picture, such as wraps/jackets, gloves, veil, handbag, etc. You may contact us to order the accessories separately.
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Product Reviews

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Perfect in every way

I ordered this dress, made to measure, it fitted me perfectly and the colour and style was even better than I expected. One very happy Bride x

Perfect Timing

I was so nervous ordering my dress online two weeks before the wedding, but I did it after checking with customer service. I ordered a size 14 and had to get it taken out a little because it fit a little tight. Dress got here in perfect time. It was beautiful and fit just right.

Pretty & as pictured

This dress fits as measured/described. It looks as pictured & fits as pictured. I'm a size 8, but due to measurements listed, I ordered a 10 and it does fit perfectly. It's the first piece of clothing I've purchased online without trying on that has fit nearly perfectly. I feel it may also work without a bra if you're not sure what to wear due to the open back (it is a TAD tight in the chest area, but that's my own fault because I'm a little bit bigger in the chest than what's noted for size).

Simply elegant

I am so happy with my choice of wedding vows dress. It’s snug and comfortable portraying a couture look. Wit

I was so pleased with my purchase. The quality was superb and fitted me so well. Everyone commented on my dress and I felt very special for my wedding day. I would highly recommend JJ House Thankyou so much.

I couldn't have been more pleased with my dress! I'd lost a bit of weight after ordering so had to alter it slightly, but apart from that it was just perfect! Loads of compliments from wedding guests, but most importantly from my new husband! My flower girl also wore a JJs dress and looked absolutely gorgeous. Thank you JJs House!

Purchased this dress for my vow renewal, next year, it's beautiful and appropriate for a woman of my age, I had it customized, but it's still a little large, but that's not a problem. I can't wait to wear it!

The dress is what the photo says and more. I was able to chat with them online and asked many questions. They did a great job in answering and the dress fits how I wanted it to. The quality is amazing and have told many others about the service and the dress I purchased. I would recommend JJ's House to anyone!

Received this dress super quick in less than two weeks! Absolutely beautiful in every way. Exactly as the image shown. Had it made to measure and almost perfect- just a few little tweaks to tighten the top part of the dress as tulle is not quite as I’d like but this is really minor. The fabric is excellent quality and is multi layered giving it the weight to hang just brilliantly. Cannot believe the fantastic value almost giving it away. Thank you so much- not wearing until April next year for my beach wedding in Saint Lucia but know I’m going to have to secretly keep trying on as way to gorgeous for wearing once! Cannot rate this company highly enough- superb service! Will add photo shortly as I know how grateful I was to those that did so when I was debating to take a chance on ordering online for the most important dress of your life!

I ordered this dress and ask for expedited shipping. The dress arrived in plenty of time and was absolutely exquisite! I received so many compliments on the dress, no one would have believed how little I actually paid for it. I will order from JJs House in the future.

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