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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.

3. How can I track my order status?

We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
Click on ‘View Details’ to check your order status. You can choose to chat now or email us to get information on your order.

4. When will I receive my order?

You can calculate a delivery estimate by taking the processing time and adding the shipping time. Currently it takes 11-13 days to make wedding dresses and 6-11 days to make other dresses. You can check the tailoring period on the product page. The shipping time depends on the shipping method. The fastest shipping - expedited shipping, takes 3-6 days. Standard shipping takes 5-8 days, and Super saver shipping (only for items under $50) takes 15-30 days.

Product - +

1. What is the best way to choose my size?

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

2. Will my item be exactly the same color as what is shown on your website?

Our colour charts online have been adjusted to display colour as close as possible to the colour of the actual fabrics. However, camera resolution and computer monitors can mean the colour may vary slightly between the photos and the actual fabric. Colours are subject to the actual dresses you get. We suggest you order a fabric swatch to view colours in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, colour swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about colour via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat now or email us.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping. Super saver shipping is only for items priced less than US$50. Currently, we cooperate with DHL, UPS, TOLL and Post Office to ship our orders.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. Please chat now or email us. Or you can send your correct shipping address to [email protected] Our representatives will correct your shipping address and send you a confirmation email as soon as possible.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

For all Standard Size dresses / shoes / accessories: JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping fee will not be refunded if the items are made and prepared in the correct way. However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service. 2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. All PayPal payment can only be refunded via PayPal, all Credit Card payment?will only be refunded to the original Credit Card.

3. Can I return a standard-size dress?

JJ's House will issue a full refund if you are not satisfied with your item(s). Shipping fee will not be refunded. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices.?Please feel free to contact us and we are willing to give you some professional suggestions.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

Trumpet/Mermaid V-neck Chapel Train Chiffon Wedding Dress With Ruffle Beading Sequins

Trumpet/Mermaid V-neck Chapel Train Chiffon Wedding Dress With Ruffle Beading Sequins #5012

AU$ 286.00
  • Colour chart
  • Looking for a perfect fit? For an additional AU$32.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    Measuring Guide
AU$286.00

Product Reviews

Write a review

So happy with this dress. Came on time. Exactly as described.
Embellishment wonderfully done. I am a size 8 I was worried I would have to pull the dress in but fitted perfect.
Happy to find a little tab to hold the back of the dress. Also two poppers holding the embellished back to the back of the dress. Makes so much easier to put on with my hair and make up done.
The length was perfect even with high heels on just enough fabric sits just above my toes but still covers my shoes. So there was no tripping.
Zipper easy to use and in the perfect place for putting on by myself.
Could not be more happy with this buy. Highly recommend. Ten stars.

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Looks better in person. Very happy with this dress.

Nice dress delivered on time as described.

Looks as per the photo. Good quality fabric and stitching of beading has been done beautifully. Only thing is the train is very long, but it is as per the photo's description. I had to tailor it just a bit shorter to my liking. However, Custom Measurement was done accurately so was very happy with the fit of it. The dress makes me feel and look like a princess:) Thanks so much JJ House :)

I was a bit skeptical at first about ordering online without trying the dress on, but read a lot of positive comments. The dress took a few weeks to arrive, but I could easily track my order and ask any questions to the very helpful team.On the day of my wedding, everyone commented on just how stunning the dress was/looked on me. As soon as I saw it, I knew it was 'the one' Thankyou SOOO much JJ's house and for a gorgeous price too.

I receive my beautiful mermaid chiffon wedding dress and it's totally what it looks like on screen the fit the feel is just lovely I look stunning in my dress I would order from here again thank you really love it
Toni

I got my dress today and it is beautiful. I got it soon than expected. I love how light the fabric is. It is perfect for my wedding in june. I do have to have a few alterations because I ordered a little big it was custom made. My advice get your exact size. If I would have it would fit perfect. Can't wait to order more dresses.

Received my wedding dress today .. WOW i love it its everything i wanted thank you soo much shipping was so fast once dress was made definatley would but from jjhouse again

I bought this dress for my wedding which I had planned in only 6 weeks... I was surprised with the extra $60 fee I had to pay when the shipment was received, but the dress looked just as I had expected! It fit fairly good, minus a couple of adjustments I had to make afterwards in order to fit just perfectly! I ended up paying $140 extra for a bit of tailoring, but it was so perfect in the end! The dress fit so snug, and was comfortable to wear! The only thing I did not like was that the train had no choice but to drag, as there is no attachment to hold it up at all. Therefore, I had a separate dress I wore for my reception, and used this for my ceremony. Otherwise, this dress was an amazing deal, and I would recommend it to anyone who is considering it! If any bride-to-be's would like to see a photo (as I know that is what I wanted when I was searching), you can e-mail me at [email protected] and I can give you a photo or two. Congrats on your engagement to any Soon-to-be-brides, and good luck in finding a beautiful dress! :D

The wedding dress looked exactly as on the picture shown on your website. It is a very beautiful dress and will make the bride look stunning. I really really love it!

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